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August 26, 2013 By e-Patient Dave 11 Comments

Speaker Academy #8: My way’s not the only way, but speaking skills matter.

So far this series hasn’t looked at specific speaking methods, but it will. This short entry touches on that, and one other point.

The other point is that my approach is not the only way to get there. Anything that works for you is fine with me.

Among patient speakers, the most conspicuous example of not-Dave is the amazing Regina Holliday, who among other things is giving a master class in September at the Stanford Medicine X conference.

Regina Medicine-X graphic

Speaking skills count

Regina’s method’s different from mine, but she brought an essential skill: she’s an accomplished storyteller (which shows up in her blog posts) and had extensive speaking experience in high school. Reviewing a draft of this post, she wrote:

My senior year in high school I qualified for regional competition in Lincoln Douglas debate, domestic extemp, foreign extemp, original oratory, poetry, humorous interp, dramatic interp, monologue, humorous duet and dramatic duet.

Two takeaways:

  • Don’t let anyone tell you you can’t be who you are. If something works for you, good!
  • If you haven’t had training or mentoring, see if you can get some, to develop yourself.
    • As I said yesterday, I had to attend forty events before I got paid a cent – let’s see if we can shorten that! The point is that no matter how “right” your message is, you’re responsible for delivering it effectively.

Other successful speakers: were you trained or mentored? By whom? Or did it just come naturally to you?


Next in the series: #9: Your website, with video

Filed Under: Business of Patient Engagement, public speaking, Speaker Academy 11 Comments

August 25, 2013 By e-Patient Dave 5 Comments

Speaker Academy #7: “Building a career as a public patient” (March 2011)

This is the latest in the Speaker Academy series, which started with this post seven weeks ago. It’s been much delayed by family and summer – all good! Before I resume here’s a blast from the past. Turns out I tried to do something similar back then.

I recently rediscovered this on my original blog, “The New Life of e-Patient Dave,” dated March 9, 2011. It had been 18 months since I’d had a full-time job, a year since I’d had even a part-time paycheck, and ten months since my first paid speaking engagement (May 2010 at the ICSI/IHI Colloquium).

The Past Events section of my Schedule page shows how many events I attended and spoke at, unpaid, before I started getting paid. That’s because back then hardly anyone saw value in a patient voice; in those days it was considered a favor to a patient to even listen to one. Some paid for travel costs, but that’s all. I’d been to forty events without a penny of pay.

Today things are different but we have much work to do. That’s a large part of the cause of this series.

This post mentions that we need a Patient Speakers Bureau. The website SpeakerLink is a start but it’s very young and it’s just a place for listings – it’s not a speaker’s bureau.
__________

“Building a career as a public patient” (March 2011)

Two years ago, when I was just starting to build a career in public speaking, I was constantly stymied by the fact that nobody wanted to pay for patients to speak – and, at least as importantly, if a conference organizerdid want a patient speaker, they had nowhere to turn. I posted A Call for a Patients Speakers Bureau. Excerpt:

[Read more…]

Filed Under: Business of Patient Engagement, Speaker Academy 5 Comments

August 3, 2013 By e-Patient Dave 7 Comments

Speaker Academy #6: What could be said that would make any difference?

It took a month to get through the first five posts in this series, all based on the notes Randi Redmond Oster took from one thirty minute phone call. THAT’s getting value out of a conversation.

And that leads to this next point, which is short and simple. As you consider what to say to your audience, ask yourself this:

What could be said that would make any difference?

You may get frustrated by this – you may think people should think the way you do, or you may think people should want to hear what’s on your mind. You’re welcome to those feelings; heaven knows I’ve had them. But my point here is: if you want to make a difference in the world, by speaking, you better think about what could make a difference.

A lot of speeches I hear seem to have been written without wondering about that. Except for purely academic events, it’s not enough to recite facts. In academia it’s okay to say “I presented the facts – my work is done.” But if you’re advocating – if you want to change the world – that’s not enough. For instance:

[Read more…]

Filed Under: Business of Patient Engagement, public speaking, Speaker Academy 7 Comments

August 2, 2013 By e-Patient Dave 6 Comments

Speaker Academy #5: Knock it out of the park

Kent Bottles
Kent Bottles MD (from ConventionConnection.com)

If you’re new to this series of advice to speakers, read the initial post, and it’ll help if you follow the chain.

It’s been three weeks since this series went on hiatus. This post is the fourth to come from notes taken by Randi Redmond Oster. And this post springs from advice given to me by Kent Bottles MD, whom I mentioned yesterday on pricing. (That’s him speechifying, at right.)

In addition to counseling me about price integrity, Kent’s the one who taught me that it’s my responsibility to find out what’s on the organizer’s mind – which often involves helping with the exploration. As I said in #2, “two thirds of good speaking is good listening.”

The consultative approach

[Read more…]

Filed Under: Business of Patient Engagement, public speaking, Speaker Academy 6 Comments

August 1, 2013 By e-Patient Dave 10 Comments

Pricing policy

Updated Dec. 30, 2015. See the changes under the blue headings.

Prolog and principles

In 2013, in A turning point for patient voices and Prices must have integrity, I laid out my thinking: a professional price policy must make sense, and the rules must be real – fair to all clients and consistently enforced.  Re “making sense,” I’m an evangelist – an activist with a cause – so my price policy offers ways for clients to earn discounts by furthering the cause.

Update as 2016 starts: As the seventh year of this work starts, three things are newly clear, different from any past year:

  • The time has come to reach out to the public, including community health workers.
  • Nursing is turning out to be a great role in healthcare for making patient engagement a clinical reality. Nurses spend much more time face-to-face with patients and families.
  • The time has also come to get our claws into the world of medical education curriculum, so we start growing the next generation of doctors and nurses with patient empowerment “baked in” to their thinking.

As you’ll see, those three factors are reflected below. Here is the policy, fully aligned with my values as an activist for the “Let Patients Help Heal Healthcare” social movement.

1. Full price.

Event organizers, call or write for my current speech pricing. As my testimonials page shows, I deliver.

2. Add a Promoted Public Event: 25% discount (new for 2016)

It’s time to start engaging the public (ordinary citizens) in patient engagement – teaching people the rationale for (and the how-to’s of) being engaged, activated partners in their health and their care.  So, if I’m doing a speech for you, I’ll do a second speech open to the public (and tuned to them), if you will handle the logistics and get it promoted in the local media … and I’ll knock 25% off the price of your speech. (Note: a particularly great target for these events is community health workers.)

Yes, I’ll do two speeches for less than the price of one. In essence I’m buying your help in spreading the word to the general public.
[Read more…]

Filed Under: Business of Patient Engagement, public speaking 10 Comments

July 31, 2013 By e-Patient Dave 8 Comments

Prices must have integrity

Yesterday in A turning point for patient voices I said that the market for patient voices is maturing, leading to a need for two new initiatives:

  • Mentoring new patient speakers … via my Speaker Academy blog series
  • A new price policy for myself

I said today I’d present the pricing policy, but first I need to establish a foundation:

Prices must have integrity

I’m no student of formal pricing theory, but I do know this: Some list prices are real, and some are cheesy – fake prices that nobody actually pays:

  • Some list prices are inflated so the real price can be advertised as “40% off!!”
  • Some list prices are a starting point for negotiation (e.g. car sales)
  • etc.

Why do some marketers play these games? Because consumers tend to like thinking they got a discount. That’s fine with me, but it’s not my approach. I prefer to deliver value and charge accordingly. Prices must have integrity, and discounts must be based on rules that you actually enforce.

Why it matters

[Read more…]

Filed Under: Business of Patient Engagement, public speaking, Speaker Academy 8 Comments

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