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June 2, 2017 By e-Patient Dave Leave a Comment

The power of “consultative speaking”: keynote at Leapfrog Group’s annual meeting (Speaker Academy #29)

This is the latest in the Speaker Academy series, which started here, but it’s also intended for my potential speaking clients.

I do what I call “consultative speaking.” It’s precisely comparable to consultative selling, in which “the emphasis is on what the potential customer wants and needs.” In one sense, I learned this in industry when I worked in marketing – every speech to any meeting has to be focused on the audience’s interests and concerns, or they’ll dive into their emails. In another sense, I learned it from Kent Bottles MD, who said that he always asks clients, “What outcome would make you say that I really knocked it out of the park?” Today, thanks to Kent, with every speaking client I have what I call a “home run call,” and build my speech around that.

Today I’ve uploaded the video of a speech I did in December for The Leapfrog Group‘s annual meeting.

[Read more…]

Filed Under: public speaking, Speaker Academy Leave a Comment

July 24, 2016 By e-Patient Dave Leave a Comment

Speaker Academy #28: “It’s my job to be more interesting than your email” (@TedEytan)

Phreesia webinar screen capture
Click to watch replay on Vimeo

This post is part brag, part teach, part challenge.

Last summer I did a webinar about patient engagement (here’s the replay) for Phreesia, a company that makes an iPad-like tablet that integrates a lot of steps to get you (the patient) into the provider’s computer system. Afterward, they said they “monitor the attention level of the attendees (it’s a GoToWebinar feature) … and it was the highest I’ve ever seen it.”

Really? GoToWebinar feature?  Yep, the system keeps track of how long attendees stay, whether they ask questions, and even whether they listen but stop watching by switching to another window while listening to the audio.

[Read more…]

Filed Under: Business of Patient Engagement, Events, public speaking, Speaker Academy Leave a Comment

July 8, 2016 By e-Patient Dave 2 Comments

Speaker Academy #27: Impact speakers! Get the “Official TED Guide” to speaking

TED Talks book cover

There’s only been one post in this series in the past year, but for impact speakers, this book is real news. Best advice on how to have an impact I’ve ever seen. Not perfect IMO, but full of things I bet you’ve never thought about that can really help you up your game.

By “impact speaker” I mean a speaker who really wants to grab the audience’s thinking and have an impact. That’s not the only valid kind of speaking, and it’s certainly not the only valid way to tell your patient story. But if you, like me, truly want to change the world, it’s really useful to get people’s attention. And this book makes clear that how you go about it can make a big difference.

It’s full of examples on big topics and details. And it does it so well that I’ve decided to:

  1. Blog about the book before I’ve finished it
  2. Buy the Kindle version as well as the audio version. (Kindle is infinitely better for note taking and excerpts.)
  3. Buy a copy for any Speaker Academy visitor (you) who can convince me they want it for good reason.

The author is Chris Anderson @chr1sa, founder of TED. When I first heard about the book I thought it might be some light fluffy cheerleading: “You can do it! Just be yourself!” Instead, it’s absolutely full of “This is what works,” “Do this; do NOT do that,” often including examples like “You might have done it this way:” followed by “But see how much better it is if it’s done this way?” Most points are accompanied by example TED Talks you can watch, and in the Kindle version those talks are even linked.

[Read more…]

Filed Under: public speaking, Speaker Academy 2 Comments

October 24, 2015 By e-Patient Dave 2 Comments

Speaker Academy #26: To hone your skills, eight great TED Talks

Screen grab of TED public speaking playlist
Before public speaking…
If you’ve got a presentation to give at work or school — or are perhaps getting ready to speak at a TEDx event? — we recommend these talks to help get you pumped up.

Thanks to college near-classmate (a year behind) Larry Fagan MD for this, which was in turn pointed out to him by one of his students, Sarah Aerni. (I met Larry for the first time last month at the Stanford Medicine X conference!)

All told these will take 80 minutes. If you’re not willing to spend that on being a better speaker, you’re not a cadet. :) The roster of talks:

  1. Julian Treasure: How to speak so that people want to listen A whole lot of practical skill in these ten minutes. (If you don’t care about “so people want to listen,” you haven’t been paying attention to this series.)
  2. Amy Cuddy: Your body language shapes who you are. Guaranteed to make you laugh and think.
  3. Joe Kowan: How I beat stage fright
  4. Melissa Marshall: Talk nerdy to me <=oo, I haven’t even watched this (as I write, here) and I’m already in love
  5. Simon Sinek: How great leaders inspire action <= he spoke at the TEDx where I did
  6. Sebastian Wernicke: Lies, damned lies and statistics (about TEDTalks) <= I used Sebastian’s thinking in planning my talk
  7. Megan Washington: Why I live in mortal dread of public speaking
  8. Clint Smith: The danger of silence – a five minute talk with 263 comments. Why?? Pay attention and think.

Enjoy, and learn.

This is the latest in the Speaker Academy series, which started here. 


Next in the series: #27: Impact speakers! Get the “Official TED Guide” to speaking

Filed Under: Speaker Academy 2 Comments

October 18, 2015 By e-Patient Dave 1 Comment

Uptown Funk comes to medical education: My first “lecture” to incoming students


View on YouTube

Lucien Engelen head shotRegular readers know that a large part of my becoming a global advocate has been the vision and influence of Lucien Engelen at Radboud University Medical Center (RUMC) in the town of Nijmegen, on The Netherlands’ eastern border. Way back in 2010 he announced that his upcoming  TEDx would be primarily about patients; the TED Talk I did there put my speaking career into a catapult; then he put his own money where his mouth is by launching the Patients Included badge#PatientsIncluded initiative, saying he would not attend any event where patients weren’t actively encouraged to participate; and he has continued to lead in thoughts and actions, every year since (including 3D-printing my lung metastases last year, below). Lucien is the standard, the exemplar of the “pay me with action” clause of my price policy.

My lung metastasesFor that reason, when he asked me this summer to participate in something even newer – something brand new – I immediately said yes. What was it? A three day event, “Inaugural Grand Rounds,” launching a completely redesigned curriculum at RUMC – redesigned with patients participating in the process. Yes, patients – people with no medical experience – except as “the ultimate stakeholders”; as patients, helping guide how we teach students.

[Read more…]

Filed Under: Best of 2015, Events, Innovation, Leadership, Medical Education, Speaker Academy 1 Comment

July 9, 2015 By e-Patient Dave Leave a Comment

“Being heard as possibility”: my talk at #RebelJam15 (Speaker Academy #25)

Helen Bevan 'outwitted' slide
My closing slide, stolen from the NHS’s remarkable Helen Bevan. Video of my talk is below.

This post includes the video, below, of an unusual speech for me: it’s not about healthcare, it’s about speaking – particularly, how to compose your message in a way that people hear (genuinely) as a new possibility for the future, not a complaint about today; and so that they come away from your talk with a new view of life.

In healthcare transformation this is really important, for two reasons. First, a lot of people are just sick of hearing over and over about the problems (which certainly are real!). And second, since most of the problems haven’t budged much in the past 20 years, it begs the question: have we been wasting our breath??

And that leads to the question I blogged last year: “What could be said that will make any difference??”

Then two weeks ago I wrote that Rebel Jam 2015 was about to happen – a full 24 hour, round-the-clock round-the-world webcast event sponsored by RelEvents and conducted by three different groups working to create real change from within the system: Change Agents Worldwide, Corporate Rebels, and Rebels At Work. I said my favorite expression of their approach is to figure out how to “rock the boat without falling out.”

I was one of their speakers, and I just got my hands on the video of my talk. Below. Caution; this may require that you give up some of your ideas on how to make a point and how to create change. It’s my approach, for what it’s worth.

Rebel Jam Webcast – e-Patient Dave: “Being Heard as Possibility: How a patient became Mayo’s Visiting Professor” from e-Patient Dave deBronkart on Vimeo.


Next in the series: #26: To hone your skills, eight great TED Talks

Filed Under: Best of 2015, Events, Speaker Academy Leave a Comment

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