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Search Results for: contact

February 7, 2014 By e-Patient Dave 2 Comments

A new era: the “consumer-patient,” via Inquire Healthcare

Inquire Healthcare home screen

A new website launched last month. I’m not involved with the organization, but I almost wish I were, because what I’m seeing is what I hope we’ll see everywhere, for every medical need.

The site is InquireHealthcare.org, a project of the non-profit Health Care Incentives Improvement Institute (HCI3). It’s the first time I’ve seen a new term that I love: “consumer-patients.”

(Some activated consumers hate the term “patient” and some activated patients hate the term “consumers.” My own views are in the glossary of Let Patients Help. Here I want focus on what you get when you mix the best of both – because that’s what they’re after on this site.)

It’s got three things I’ve never seen combined: shopping tools, self-assessment tools, and community activist tools. How’s that for a toolbox to create change? (Again, I wish I were bragging about my own work, but I never heard of them until they launched.) Specifically:

[Read more…]

Filed Under: cost cutting edition, decision making, Health policy, patient engagement, Patients as Consumers 2 Comments

January 28, 2014 By e-Patient Dave 12 Comments

Speaker Academy #16: Getting paid (being businesslike about cash flow)

Cash is King image from Image: mobilepaymentsworld.com
Image: mobilepaymentsworld.com

Update 4/11/2014: Substantially expanded the section “submit bills electronically”
____________

This is the latest in the Speaker Academy series, which started here. The series is addressed to patients and advocates who basically know how to give a speech but want to make a business out of it. I’ll try to be clear to all readers, but parts may assume you’ve read earlier entries.

This post is about cash flow – an important part of being responsible for ourselves financially. In earlier posts we discussed getting agreement from your client on the value of your message and the need to get paid: Ratty Boxers, A turning point for patient voices, and Speaker Academy #15: The Contract. This post is about managing how the cash actually gets to you, because many hearts have been broken along that road.

1. For a small business, cash is king

One of the most common causes of small business failure is running out of cash. So if you want to build a business, even a small one, it’s your responsibility to be businesslike about cash flow. On About.com, Scott Allan put it this way:

Cash (Flow) Really Is King

One of the most important lessons entrepreneurs have to learn, often painfully, is that cash really is king. I’m not talking about paper money — I’m talking about cash flow. Simply put, it doesn’t matter how much money is coming in the future if you don’t have enough money to get from here to there.

Don’t plan to spend money you don’t have yet.

[Read more…]

Filed Under: Business of Patient Engagement, Speaker Academy 12 Comments

December 27, 2013 By e-Patient Dave 5 Comments

e-Patient request: business traveler with diabetes seeks virtual health coach

Latest in a series of e-patient requests.

Last year in an airport I bumped into a  long-ago co-worker. In light of the work I do in my travels it was stunning, because he said he’d been diagnosed with diabetes and he’d felt so alone … he’d never met another person with diabetes.

It stunned me because I’ve long said that diabetes patients are the archtypical e-patients – they have to be engaged in their care, and diabetes has long been the disease with the biggest online communities. But his providers had never mentioned connecting with others.

We parted, and he went back and did so. Today we’re Facebook friends, and now he writes this call for assistance. Kerri, Manny, Amy, Ginger, any of you, what say you? Thanks!

(As I read his notes below about all the things he’s done to be proactive, it’s deeply moving. He’s made a lot of progress but with some embarrassment he’s owning up to what’s not working; still committed to his goal, he’s reaching out for more support. Ain’t that engaged, empowered and responsible??)

So please, DOC (diabetes online community), dish up some advice.  I’ll link this discussion on my Patient Communities page for future reference.
______________

[Read more…]

Filed Under: e-patient requests 5 Comments

December 10, 2013 By e-Patient Dave 13 Comments

Speaker Academy #15: The contract

Addition October 30, 2014: in comments a meaty discussion has started on a subject that’s related but different – NDA’s (Non-Disclosure Agreements). They rarely arise in speaking engagements but they can often be part of “the business of patient engagement.” Have a look if you’re interested.

e-Patient Dave contract template 2013This is the latest in the Speaker Academy series, which started here. The series is addressed to patients and advocates who basically know how to give a talk but want to make a business out of it. I’ll try to be clear to all readers, but parts may assume you’ve read earlier entries.

I’m at the Institute for Healthcare Improvement’s 25th annual forum in Orlando, participating in a day of patient speaker training. In side conversations one thing that came up is the business relationship: getting paid. And that starts with the contract.

Do you need a contract?

Contracts weren’t important for me when I had few engagements and little pay. But when things got busy I needed structure. The contract I use (at right) provides:

  • A clear record of logistical details: where, when, arrival & departure, how you can list it, etc.
  • A clear record of finances: fee, expense reimbursement, and down payment
  • Who’s expected to be in the audience. (Today one speaker told of a case where she was sure an audience would be nurses, and found out at the last minute it was patient advisors!)

And of course in the rare case where a relationship goes sour, the contract records who owes what to whom. It’s not that you’ll end up in court – to the contrary, it keeps you out of court, because the rules are already in writing.

I also added sections for things that kept popping up as problems: [Read more…]

Filed Under: Business of Patient Engagement, Speaker Academy 13 Comments

Courses

Click to register for more information when it's available
Click to register for more information when it’s available

Update: It’s announced!  See the announcement blog post.

I’m thrilled to announce that the University of Minnesota School of Nursing has created an online six module Continuing Education course, Patient Engagement in Health IT, based on the book Let Patients Help. You can sign up to be notified by them when more information is available.
U of Minn School of Nursing emblem

This is a commercial course specifically designed for nurses, but it’s open to purchase by anyone.

As the more information sign-up page says:

This interprofessional course prepares you to implement strategies to engage patients in use of health information technology for personal health information management. The focus is on identifying opportunities to engage patients, identifying barriers and resources, and creating a plan for your organization.

We anticipate the course will be ready for registration about January 1, 2014. Please provide your contact information and we will email you further details in the near future. …

The price will be announced soon – not cheap-cheap but nowhere near the cost of some courses.:-) That’s because we hope it will be used far and wide.

I haven’t seen the finished course yet, but I can’t wait!  Thanks to the visionary people at the U of M School of Nursing for their industrious work in making this happen.

 

November 3, 2013 By e-Patient Dave 3 Comments

Speaker Academy #13: Strategic freebies

This is the latest in the Speaker Academy series, which started here. The series is addressed to patients and advocates who basically know how to give a talk but want to make a business out of it. I’ll try to be clear to all readers, but parts may assume you’ve read earlier entries.

There seems to be a storm brewing around the issue of speaking for free (or not), which I’ve written about several times (most recently last week). I expect it’s going to get louder, so I want to clarify some points. Then I want to get back to engaging with the audience!

This may be controversial to some readers; fine – I’m open. Let’s discuss or (correct me) in the comments:

  • Your time is your own. I’ve never said you should never speak for free.
  • I do say that you should be thoughtful about how you spend your time, and not be suckered by event organizers who flatter you about your greatness but offer you nothing. Those people are usually parasites, making a living off your time and your thoughts.
    • My favorite low-life conference organizer, World Congress, once pumped my brain for an hour about who should speak at an event they were organizing. They were so enthused I assumed that after a couple of years wrangling with me, I was finally going to speak there. Nope: they didn’t know a single thing about the conference topic, so they were just pumping my brain! Then they went and got those people to speak – for free, I’m sure, while advertising that they’d convened a summit on the subject.

Particularly relevant at this moment is that some events truly do bring you good exposure, which leads on to good things.

My view isn’t the only view, but: in my view perfectly good reasons to do a freebie include (but aren’t limited to):  [Read more…]

Filed Under: Business of Patient Engagement, Speaker Academy 3 Comments

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